Refund policy

At Boy Skin Club, we strive to ensure our customers are satisfied with their purchases. We are committed to offering high-quality products and excellent customer service. Below is our Return Policy, which guides how returns and refunds are processed:

1. Unopened Products:

• Customers may return unopened products within 30 days of the original purchase date.
• Products should be in their original packaging, sealed, and in a re-sellable condition.
• Upon receipt and inspection of the returned product, a refund will be processed.

2. Opened Products:

• Due to hygiene and skincare integrity considerations, opened products cannot be refunded.
• We emphasize the importance of skin and product safety and uphold these standards in our return policy.

3. Return Process:

• To initiate a return, please contact our customer service team with your order number and details of the item you wish to return.
• Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order.
• Returns should be sent to the address provided by our customer service team.

4. Refunds:

• Refunds will be processed based on the original form of payment.
• Please allow a certain amount of days for the refund to be processed and reflected in your account.

5. Exceptions:

• In some cases, exceptions to this policy may apply, subject to our review and discretion.
• For defective or damaged products, please contact our customer service team immediately to resolve the issue.

Thank you for shopping at Boy Skin Club. We appreciate your understanding and adherence to our return policy, ensuring we can maintain high standards of quality and service.